Privacy Policy
Last updated: July 17, 2026
Stonecrest Digital (“Stonecrest,” “we,” “us”) builds and maintains websites for small businesses, including this website, the chatbot on it, and the text messaging (SMS) tools we operate for ourselves and our clients. This policy explains what information we collect, how we use it, and the choices you have.
What we collect
We collect information you give us directly:
- Through website forms (quote requests, contact form, onboarding form): name, phone number, email address, business name, and anything you write in a message field.
- Through the website chatbot: your conversation with the chatbot, and any contact info you choose to share in it.
- Through SMS: your phone number and the content of text messages you send to a Stonecrest-operated or client-operated number, if you text one.
We also collect basic technical information automatically (IP address, browser type, pages visited) through standard analytics tools, the same way most websites do.
How we use it
- To respond to your inquiry, quote request, or message.
- To follow up by phone, text, or email about a request you made.
- To operate the missed-call text-back and AI receptionist feature for a business you contacted, so an automated reply and, where relevant, a scheduling link can be sent to you.
- To improve our website and services.
We do not sell your information. We do not share it with third parties for their own marketing.
Do Not Track signals
Some browsers let you send a “Do Not Track” signal. Our website does not currently change its behavior in response to that signal, and the analytics tools we use may still collect the basic technical information described above regardless of your browser setting.
SMS / text messaging
If you text a number operated by Stonecrest Digital or one of our clients, or if a business you contacted texts you back after a missed call, the following applies:
For clients who use our missed-call text-back service, Stonecrest Digital operates the underlying technology (through Twilio) on the client's behalf. We act as a service provider processing this data for that business, not as an independent owner of it. Each client business maintains its own privacy policy and terms for its own customers, and this policy describes Stonecrest's own practices as the technology provider.
- Messages are transactional — they relate to a call or inquiry you initiated, not marketing you didn't ask for.
- Message frequency varies based on your conversation.
- Message and data rates may apply, per your mobile carrier plan.
- Reply STOP at any time to opt out of further text messages. Reply HELP for help. Opt-out requests are honored immediately and are not resold or reused for any other purpose.
- We do not share your mobile number with third parties for their marketing or promotional purposes.
Data retention
We keep contact and conversation records for as long as reasonably needed to provide the service you requested and to maintain a record of consent for compliance purposes. You can request deletion at any time (see below).
Your choices
To request a copy of your information, ask us to correct it, or ask us to delete it, email zach@stonecrestdigital.com or reply STOP to any text message to opt out of further texts.
Contact
Questions about this policy: zach@stonecrestdigital.com.